General Terms

Eligibility

Users must be at least the minimum legal age to enter into contracts in their jurisdiction and must be legally permitted to request the services provided. Use must comply with local laws and the intended legal purpose of documents submitted for certification.

Users engaging paid or regulated services should be of legal adult age in their jurisdiction for contract formation.

Service requests must be lawful. Documents intended for unlawful activity or to misrepresent identity or facts will not be processed.

Availability of some services may vary by country or document destination; DocMVerify will inform users when a requested service cannot be performed due to jurisdictional limits.

Account Terms

If an account is created, the account holder is responsible for maintaining accurate contact information and for activity originating from the account.

Users are responsible for the accuracy of information and documents submitted. Errors in submitted content may affect processing outcomes.

Users must take reasonable steps to protect account credentials. DocMVerify implements administrative and technical safeguards but users share responsibility for account security.

Accounts and associated credentials are personal and non-transferable unless otherwise agreed in writing.

If you believe your account has been compromised, contact DocMVerify immediately at the contact details provided in these terms.

DocMVerify may suspend or restrict accounts for suspected misuse, non-payment, or compliance concerns, subject to applicable notice and review procedures.

Service Description

DocMVerify provides information, document certification coordination, notary scheduling, and related administrative support. Specific services offered are described on the website and may be subject to verification and additional third-party requirements.

Service scope and available options may change over time. Users will be informed of material changes that affect existing engagements where notice is practicable.

Availability of on-site notary appointments or third-party processing is subject to local schedules and third-party operating hours. Estimated timelines are informational and may vary.

User Rules

When using DocMVerify services or the website, users must follow these rules to ensure lawful and effective processing of documents:

• Provide accurate and complete documentation and statements where required.
• Use submitted materials only for permitted legal or administrative purposes.
• Refrain from uploading forged, altered, or fraudulent documents.
• Comply with any identity verification procedures requested by DocMVerify or its partners.
• Pay applicable fees and provide payment information that matches the contracting party.
• Respect appointment times and cancellation policies implemented for scheduled notary services.
• Report suspected misuse or errors promptly via the contact channels provided.

User Content

Users may submit documents, messages, and other materials for the purpose of receiving services. Such submissions are subject to review to determine serviceability.

Ownership of original documents remains with the submitting party unless otherwise agreed. DocMVerify does not claim ownership of user-submitted documents.

By submitting content, users grant DocMVerify and its service providers a limited license to store, reproduce, and transmit the materials as necessary to provide requested services.

Users are responsible for the legality and accuracy of their submissions and for ensuring they have the right to provide the content.

DocMVerify may remove or refuse content that violates these terms, or that presents legal or compliance concerns, and will notify the submitting user when practical.

Intellectual Property

All site content created by DocMVerify, including text, graphics, and interface elements, is owned by or licensed to DocMVerify and is protected by intellectual property laws.

• Do not reproduce or redistribute DocMVerify content without permission.
• Activity and logos are the property of DocMVerify and may not be used without consent.
• Permitted use may be granted through explicit written license.

Paid Services

Certain document processing, notary appointments, and expedited services are offered for a fee. Pricing and included items are listed on the service pages or in quotes provided to users.

Prices reflect the provider fee and any third-party costs such as government stamps, consular fees, or courier charges when applicable.

Payments are processed via the methods displayed at checkout. Accurate billing information must be provided to complete transactions.

If subscription services are offered, recurring billing terms will be clearly described and users can cancel according to the specified cancellation policy.

Refunds for paid services are handled case-by-case and depend on the stage of processing and third-party fees already incurred.

Cancellation policies depend on the specific service. Appointments or processing requests canceled late may incur administrative fees.

Applicable taxes and duties are the responsibility of the user and will be itemised where required.

DocMVerify may adjust prices; changes will not affect confirmed engagements unless expressly stated.

Non-payment may result in suspension of services and recovery actions for outstanding amounts.

Disclaimer

Information provided by DocMVerify is for administrative and informational purposes only and does not constitute legal advice. Users should seek independent legal counsel for interpretation of laws or legal rights.

Limitation of Liability

DocMVerify is not liable for indirect, incidental, or consequential losses arising from the use of the website or services, except where such limitations are prohibited by applicable law.

Third-Party Services

DocMVerify may use third-party providers to carry out notary or certification steps. Users consent to sharing necessary information with those providers for processing purposes.

Termination

DocMVerify may terminate access to services for serious breaches of these terms, illegal activity, or misuse of the platform.

Upon termination, user access may be revoked and outstanding fees may remain payable. DocMVerify may retain copies of records as required by law.

Privacy

Personal data is collected and processed in accordance with the privacy policy. Data collected is used to deliver services, verify identity, and comply with regulatory obligations.

Communications

By using the services, users consent to receiving administrative communications via email, phone, or other contact methods provided at submission.

Changes to Terms

DocMVerify may revise these terms. Material changes will be communicated via the website or directly to affected users where practicable.

Governing Law

These terms are governed by the laws applicable in Malaysia and any disputes will be subject to the competent courts in Malaysia unless otherwise agreed in writing.

Dispute Resolution

Parties should attempt to resolve disputes through good faith discussion. Where resolution is not reached, disputes may be pursued through the courts or other agreed dispute resolution processes.